Job Responsibilities:

• Manage and lead the customer service team to ensure excellent client support.

• Handle customer queries, complaints, and feedback in an effective manner.

• Build strong relationships with clients and ensure customer satisfaction.

• Develop and implement customer service policies and procedures.

• Coordinate with sales, technical, and operations teams for smooth service delivery.

• Prepare reports and share insights with management.

Requirements:

• Bachelor’s/Master’s degree in Business Administration or a relevant field.

• Minimum 2-3 years of experience in customer service or a related field.

• Strong communication and interpersonal skills.

• Ability to lead a team and manage pressure situations.

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Female candidates are encouraged to apply.

Benefits:

• Competitive salary with performance-based quarterly incentives.

• TA, Mobile Bill

• Salary Review: Yearly

• Lunch Facilities

• Festival Bonus: 02 

• Friendly and supportive work environment.

• Opportunities for career advancement.